Terms and Conditions

By creating an account or completing a booking on the Mapea Tours website, you accept these Terms and Conditions. If you do not agree, do not use the site or make a booking.

Mapea Tours may update this document from time to time. The last-updated date appears at the top of this page. Continued use of the site after a change means you accept the current version.

Mapea Tours offers day tours and private transfers in Costa Rica. Descriptions, prices, schedules, departure points, and inclusions are published on each tour or route page and may change with availability, weather, or operating conditions.

A confirmed booking is an agreement to provide the service on the stated date for the stated number of passengers. We do not sell lodging packages or flights through this site.

You need an account to book. The total is calculated at checkout: for tours, the per-person price times the number of passengers (or the selected package price); for transfers, the route's base price, not multiplied by passengers.

Payment is made on the site through Tilopay (card) or PayPal. The booking is confirmed when the payment provider reports a successful transaction. Prices are shown in US dollars (USD) unless stated otherwise.

You can cancel a Pending or Confirmed booking from the booking detail page until the end of the service day (Costa Rica time). Once that day is over, the booking can no longer be cancelled on the site.

Whether you get a refund depends on how far in advance you cancel. If you cancel more than 48 hours before the start of the service day (00:00, Costa Rica time) and payment has already been collected, 90% of the amount paid is refunded. The remaining 10% is an administrative fee. If you cancel 48 hours or less before, the booking is cancelled and the seats are released, but the amount paid is not refunded.

Refunds are not credited automatically. The Mapea Tours team processes them manually in Tilopay or PayPal, depending on the method you used, within 24 to 48 business hours, and emails you once the refund is complete. Bookings without a confirmed payment can be cancelled on the same terms, with no refund because nothing was charged. The date, number of people or package of an existing booking cannot be changed on the site. For any change, message us on WhatsApp at +506 8877 3383.

You must provide accurate information when you register and book, arrive on time at the meeting point, and follow the guide or driver's instructions. It is your responsibility to check age, fitness, and travel-document requirements before booking.

You must not use the site fraudulently or share your account with others. Mapea Tours may cancel a booking if the information is false or if conduct puts the group or staff at risk.

Mapea Tours provides services with reasonable care, but does not guarantee that an itinerary will run without changes. Factors outside our control (weather, road closures, decisions by national parks or other authorities) may modify or suspend an activity.

To the extent Costa Rican law allows, Mapea Tours' liability for a booking is limited to the amount paid for that booking. We are not responsible for indirect losses, lost profits, or travel expenses not booked with us (flights, hotels, or otherwise).

These terms are governed by the laws of the Republic of Costa Rica. Any dispute related to use of the site or a booking is submitted to the competent courts of Costa Rica, without affecting consumer rights that the law may grant.

For questions about these terms or a booking, write to info@mapeatours.com or call +506 8877 3383.